Note: If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: 8. There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player. Refer to the How to care the OLED/LCD TV article. Refer to the How to perform a software update article. If the TV is connected to an active and stable Internet connection, install the latest TV software.For other TVs: How to perform a power reset on a Sony television.For Google TVs and Android TVs: How to restart (reset) a Google TV or Android TV?.This is not a malfunction and will recover when the temperature rises back to normal. Note: Images may look like they are trailing or the screen may be dark during use in a cold place. If using a surge protector or extension cord, it also could be faulty. These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage. Try plugging the power cord into a different electrical outlet and/or surge protector.It is recommended to adjust the antenna direction and location. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.Basic checkpoints on screen issues (Lines/Blurred/Odd colours) from the Audio/Video device If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: 8.Please contact your service provider for further information. If this issue only happens to one particular channel or broadcaster, this may be due to the broadcast signal source. There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player. When the issue occurs on other than the Menu screen
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